Privacy Policy

Who we are

Phunzilo ("Phunzilo", "we", "us") provides a service that lets a school send pupils' results and announcements to parents and guardians by SMS. In this policy, a "school" is the organisation that creates an account and decides what messages are sent.

Information we handle

To provide the service, we handle:

• School & staff details — school name and the names, emails or phone numbers of the staff you invite.
• Pupil details — a pupil's name, class/grade and results, as entered by the school.
• Parent contact details — parents' or guardians' names and phone numbers, as provided by the school.
• Message content — the results and announcements you choose to send, and basic delivery records.

The school provides this information and decides what is sent. Phunzilo acts on the school's instructions.

How we use it

• To deliver the results and announcements you send, to the parents you specify.
• To operate, secure and support your account.
• To keep basic delivery records so you can see that messages were sent.

We do not sell your information, and we do not use parents' details for our own marketing.

SMS delivery & service providers

To send SMS, we use trusted messaging and hosting providers. Phone numbers and message content are shared with these providers only as needed to deliver your messages and run the service, and they are not permitted to use the information for any other purpose.

How we protect information

Your data is private to your school and visible only to the staff you invite. We use reasonable technical and organisational measures to protect it against loss, misuse and unauthorised access.

How long we keep it

We keep your information while your account is active. If you close your account or ask us to delete your data, we will do so within a reasonable period, except where we must keep limited records to meet legal obligations.

Pupils' and parents' data

Pupil and parent information is provided and controlled by the school. The school is responsible for having a lawful basis to hold these details and to contact parents, and for responding to requests from the people its records relate to. Phunzilo will help the school meet such requests.

Your rights

You can ask to access, correct or delete the information we hold about you or your school. Contact us and we will respond within a reasonable time.

Changes to this policy

We may update this policy from time to time. The date above shows when it last changed.

Contact

Questions about this policy? Email hello@phunzilo.co.zm.