Terms of Service

The service

Phunzilo lets a school send pupils' results and announcements to parents and guardians by SMS. We relay the messages you create through SMS networks; we do not write your messages or decide who receives them.

Your account

You are responsible for keeping your login details secure and for the activity of the staff you invite. Tell us promptly if you believe an account has been used without permission.

Acceptable use

• Only message parents and guardians who expect to hear from your school.
• Make sure you have the right to contact the numbers you use, and that your records are accurate.
• Do not send unlawful, misleading, abusive or harmful content, and do not use Phunzilo for spam.
• You are responsible for the accuracy of the results and announcements you send.

Delivery

Delivery depends on mobile networks and on the phone numbers you provide being correct. We work to deliver every message quickly and reliably, but we cannot guarantee delivery or delivery times, and standard SMS costs or bundle usage apply to messages you send.

Fees

Any plan or SMS bundle fees are as agreed with you. If fees are overdue, we may pause sending until the account is settled.

Your content & data

You keep ownership of your school's information and message content. We handle it as described in our Privacy Policy.

Availability

The service is provided on an "as is" and "as available" basis. We aim for high availability but cannot guarantee the service will be uninterrupted or error-free.

Liability

To the extent permitted by law, Phunzilo is not liable for indirect or consequential loss, or for the content, accuracy or consequences of the messages you choose to send. Nothing in these terms limits any liability that cannot be limited by law.

Suspension & termination

You may stop using Phunzilo at any time. We may suspend or end access if these terms are broken or the service is misused. You can ask us to delete your data when you leave.

Changes

We may update these terms from time to time. The date above shows when they last changed.

Governing law

These terms are governed by the laws of the Republic of Zambia.

Contact

Questions about these terms? Email hello@phunzilo.co.zm.